Revvice sells one thing: a considered answer from a named expert, delivered to you online. This policy explains what you get, how it reaches you, and how quickly. It forms part of our Terms of Service and sits alongside our Refund Policy.
1. What is delivered
You receive a written answer from the creator you asked, which may include a voice note or a video where they choose to record one. Everything is digital. Nothing is ever shipped to you — there are no physical goods, no couriers and no delivery charges, anywhere in the world.
2. When it is delivered
Every creator publishes a response window on their profile, and you see it before you pay — typically 48 hours from the moment your payment succeeds. That clock starts at payment, not at the creator's convenience, and it runs continuously including over weekends and public holidays.
Many answers arrive well inside the window. None should arrive outside it: if the window passes without an answer, you are refunded in full automatically, without asking. See our Refund Policy.
3. How it reaches you
Your answer appears in the thread for that question on Revvice, and we email you the moment it lands. You'll need access to the email address you signed in with — that's how we notify you and how you get back into your account. Answers are not sent by SMS or post, and we never send your answer to anyone but you.
4. Asking again
Before your answer arrives, you can send up to 2 extra messages on the same question — context you forgot, a photo you meant to attach. These are free and don't restart the clock.
After your answer arrives, some creators include follow-up questions in the price; the number is shown on their profile before you pay. Where they're included, you have 14 days from the answer to use them. A follow-up carries the same response window as the original question.
5. How long you keep access
Your questions and answers stay in your account for as long as it's open, and you can read them any time. Voice notes, photos and video are held in private storage and served only to you and the creator involved. If you close your account we remove your content — so save anything you want to keep first. Retention detail is in our Privacy Policy.
6. Where we deliver
Worldwide, wherever you can reach the site and our payment partners can lawfully accept your payment. Creators price in their own currency; what you pay and what tax is added, if any, is shown at checkout before you confirm.
7. If something doesn't arrive
If your window has passed and you have neither an answer nor a refund confirmation, or your answer is in the thread but you can't open an attachment, email support@revvice.com. A person replies within two business days and we'll either get the answer to you or refund you in full.
Check your spam folder first if you were expecting an email from us — a delivered answer sitting unread is the most common cause of a "missing" one.